Shipping and Handling
Taxes
There will be no sales tax charged on Gentle Path Press orders except if the order is placed in Arizona. All orders placed in Arizona will include a 10.3% state sales tax.
Shipping
Orders are shipped via United Parcel Service (UPS) unless a PO Box is provided as the shipping address. Expedited shipping options are available at checkout, however, please be aware that orders are only processed during regular business hours, Monday–Friday, 8 a.m. to 4:30 p.m. MST. Orders will not be processed on the weekend or if the office is closed for a holiday.
Orders received during business hours are typically processed the same day, and the next business day if submitted on a holiday or over the weekend. Gentle Path book orders are submitted to a distribution center in Jackson, TN for processing and shipping. Most are shipped within 24-48 hours of receipt, however delays can occur, particularly if there is inclement weather in the area.
Please note that any order shipped via United States Postal Service (including P.O. boxes) can not be guaranteed, and lost orders will not be refunded or replaced. Shipping costs will not be refunded on returned items.
Changing or Canceling An Order
Once your order has been accepted and scheduled to ship there are limited modifications that you can make to your order. You may complete the “contact us” form, send an e-mail to info@gentlepath.com or call 480-575-6853 to determine if cancellation is possible. Otherwise, you will have to wait to receive the item, and then arrange for a return.
Returns and Refunds
For returns and refunds, contact info@gentlepath.com. Damaged products will not be accepted for return. Returns must occur within 7 days of receipt. Shipping & handling charges will apply. Refunds will include only the cost of the actual item, and will not include shipping charges that were initially billed.